1. Copyright notice

1.1 Copyright © 2020 Alto Travel

1.2 Subject to the express provisions of this notice:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.


2. Copyright license

2.1 You may:

(a) view pages from our website in a web browser;

(b) download pages from our website for caching in a web browser;

(c) print pages from our website;

(d) stream audio and video files from our website; and

(e) use [our website services] by means of a web browser, subject to the other provisions of this notice.

2.2 Except as expressly permitted by the other provisions of this notice, you must not download any material from our website or save any such material to your computer.

2.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

2.4 Except as expressly permitted by this notice, you must not edit or otherwise modify any material on our website.

2.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);

(b) sell, rent or sub-license material from our website;

(c) show any material from our website in public;

(d) exploit material from our website for a commercial purpose; or

(e) redistribute material from our website, save to the extent expressly permitted by this notice.


3. Acceptable use

3.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; or

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.


4. Report abuse

4.1 If you learn of any unlawful material or activity on our website, or any material or activity that breaches this notice, please let us know.

4.2 You can let us know by email via the contact form on this website.

5. Enforcement of copyright

5.1 We take the protection of our copyright very seriously.

5.2 If we discover that you have used our copyright materials in contravention of the license set out in this notice, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you using those materials. You could also be ordered to pay legal costs.


5. Permissions

5.1 You may request permission to use the copyright materials on our website via the contact form.




This Agency Agreement is made between the Company Alto Travel (the ‘Agent’) and (the ‘Client’) who is looking for travel agent and concierge services through the Agent, in relation to arranging Transportation and Hospitality services by the Client.


The parties agree to the following definitions:

Agent means Alto Travel, company registration number ___________, registered office __________.

Booking Summary means the document issued by the Agent containing the specifics of the travel itinerary, including but not limited to all costs of Transportation, the Security Deposit payable, a Payment Schedule, the ports and points of departure and return and the transportation type, which is subject to this Agency Agreement for the purposes of confirmation of details for the booking, and to the Trip Agreement for the provision of the Trip by the Principal.

Client means persons aged 18 years old or above who have completed a booking with the Agent.

Commencement Date means the date the Booking Summary is signed by the Client and the Agent or the date the Agent receives the Initial Deposit from the Client, whichever is the earlier.

Departure Date means the first day of the booked Trip.

Initial Deposit means the initial non-refundable sum of the total quoted price payable to the Agent in respect of the Trip, as specified in the Booking Summary.

Due Diligence means the reasonable investigative checks carried out by the Agent on the Client, solely in relation to the Trip.

Payment Schedule means the breakdown of what is required to be paid by the Client in respect of the Trip, in the Booking Summary.

Principal means the Transportation owner, operator and/or travel providers stated in the Client’s Booking Summary.

Security Deposit means the refundable deposit left at any check in upon entering Transportation or travel provider by the Client to secure against potential damages, payable / refundable in accordance with the Trip Agreement.

Transportation means the transportation type specified in the Booking Summary, which is subject to the Trip.

Trip means the period specified within the Booking Summary during which the Client employs the use of transportation booked by the Agent.

Trip Agreement means the agreement between the Principal and the Client, and the Booking Summary.

Website means the Agent’s website www.altotravel.com


2.1 This Agency Agreement shall commence on the Commencement Date and shall continue until the Trip has been completed or has been cancelled, unless terminated by either party in accordance with this Agency Agreement. The parties acknowledge and accept that the Agent is not a party to the Trip Agreement between the Transportation and the Client, and that such agreement is separate to this Agency Agreement.

2.2 The Principal terms and conditions detailed in the Trip Agreement will apply to the Trip. For example, prior to commencement of the Trip, the Principal will require the Client to sign the Principal’s Trip Agreement, which may incorporate legal requirements for Transportation in the country(ies) in which the Trip is taking place. The Principal will advise on any fees payable for returning the Transportation late at the end of the Trip, such fees may be deductible from the Security Deposit in the Client’s Trip Agreement with the Principal.

2.3 By paying the Deposit, signing the Booking Summary or paying the Initial Deposit, the Client is deemed to have read and understood this paragraph and accepts that the further terms and conditions of the Principal’s Trip Agreement that may apply to the Trip.

2.4 The Client shall have the cancellation rights set out in paragraph ____ and ___, to cancel this Agency Agreement or the Booking Summary (or as set out in the Trip Agreement) as a result of being presented with the Principal’s terms and conditions in the Trip Agreement.


3.1 Following the commencement of this Agency Agreement, the Agent will provide the Client with a Booking Summary promptly and will offer to hold the Trip for 72 hours, without a deposit.

3.2 Client shall promptly sign the Booking Summary to indicate that they wish to proceed with the booking and/or pay the Initial Deposit specified in the Booking Summary.

3.3 The Client acknowledges and agrees that it is the Client’s responsibility to ensure the details contained in the Booking Summary are correct. If there are any factual errors in the Booking Summary the Client must contact the Agent within seventy-two (72) hours of becoming aware of the error so the Agent can amend and resend the Booking Summary to the Client.

3.4 The Agent shall consider the booking confirmed when it has sent a receipt for the Initial Deposit to the Client, which is the time at which the Client completes the booking in accordance with this Agency Agreement and is committed to the contract with the Principal in accordance with the Trip Agreement.

3.5 The Agent and the Principal will deem the Client to have accepted the Principal’s Trip Agreement upon payment of the Initial Deposit to the Agent.

3.6 If the booking occurs less than six (6) weeks from the Departure Date, the Agent will require the Client to pay the cost of the Trip in full.


4.1 The Agent will provide a Payment Schedule for the Client in the Booking Summary.

4.2 The Client shall pay the Initial Deposit to the Agent in accordance with the dates and amounts, detailed in their Booking Summary. The Client shall pay the Initial Deposit by the following methods;

  • via bank transfer to the Agent if the Booking Summary is for an all-inclusive Trip.
  • via bank transfer or, Debit, Visa, Master or Amex Card if the Booking Summary is for a standard Trip booking.

4.3 The Client shall pay the final balance to the Agent by bank transfer only, on the dates detailed in their Booking Summary.

4.4 Please be aware that the Principal may seek to change the price of your Trip and they may do so in accordance with their Trip Agreement.


5.1 Before commencing the Trip, the Client shall leave a Security Deposit with the Principal; this shall be paid on check in at the charter base. The Security Deposit will be detailed in the Booking Summary with the payment methods accepted.

5.2 The Security Deposit will cover the cost of additional cleaning, unpaid fuel, late return fees and loss or damage caused to the Transportation and hospitality, together with anything else set out in the Trip Agreement.

5.3 At the completion of the Trip the Security Deposit will be refunded in full (less any sums deducted) in accordance with the Trip Agreement. The Security Deposit is strictly between the Client and the Principal.

5.4 The Agent does not accept any liability for the failure of the Principal to return the Security Deposit to the Client and is not in any way responsible for the loss of, or any deductions made from, such monies.


6.1 It is the Client’s responsibility to take out adequate travel insurance to cover themselves while on holiday, and in the event of Cancellation. The Agent does not organize or sell travel insurance policies.


7.1 The Client may make cancellations. The Client must notify the Agent in writing, by post or email. Cancellations will be subject to the applicable cancellation clause (and any applicable cancellation fees) in the Principal’s Trip Agreement with the Client.

7.2 Upon receipt of notification of cancellation, the Agent will send an acknowledgement email or letter to the Client to confirm receipt of the cancellation. Cancellation will be effective from the date the Client receives the acknowledgement of the receipt of cancellation from (or communicated by) the Principal, through the Agent.

7.3 Should the Principal cancel the Trip, the Agent will reasonably endeavor to find the Client an acceptable replacement, or provide a full refund of money paid to the Agent, by the Client.


8.1 Once a booking is confirmed, the Agent will attempt to accommodate any reasonable alterations requested by the Client. Any change will always be subject to availability of and cooperation from the Principal.

8.2 Major alterations such as change of date, or Transportation type will be treated as a cancellation and re-booking and may result in an increase or decrease of the Trip price.

8.3 Any administration charge charged by the Principal will be passed on to the Client.

8.4 In the event that changes are required to the Client’s booking due to operational reasons of the Principal, the Client will be notified as soon as is reasonably possible with the details of the changes. If the changes are not reasonably acceptable to the Client, the Client can request to cancel the Trip Agreements and the Agent will arrange a refund from the Principal to the Client for all monies paid by the Client to date.


9.1 The Agent maintains the highest standards in choosing its Principals and uses it reasonable endeavors to work for Principals that has good standards in place.

9.2 If the Client is not satisfied with the performance of any element of the Trip booked through the Agent, the Client should address any complaints to the Principal at the earliest possible opportunity. The Client may inform the Agent of their concerns and the Agent will reasonably seek to assist the Client.


10.1 The Agent shall exercise reasonable Due Diligence to ensure that any Trip booked by the Client is provided in accordance with the Trip Agreement and as anticipated in this Agency Agreement. The Agent accepts responsibility for any loss or damages caused to the Client as a direct result of the negligence or default of the Agent or any persons directly employed by the Agent only, but does not have any responsibility in relation to the Principal and/or any of its obligations to the Client under the Trip Agreement.

10.2 The provision of Trip involves independent parties who are neither employed by the Agent nor under the Agent’s direct control.

10.3 The Agent does not accept any responsibility for the conduct, behavior or any actions of these independent parties.

10.4 The Client acknowledges and agrees that the Agent will not be responsible for loss or damage including inconvenience or disruptions caused by the acts or defaults of independent parties, or by force majeure events including but not limited to the following: war or threat of war, riot, civil strife, terrorist activity, industrial dispute, unavoidable technical problems with transport, closure or congestion of airports, natural or nuclear disaster, fire, adverse weather conditions or similar events beyond the Agent’s control.

10.5 In any event Agent’s total liability under the Agency Agreement shall be limited to the total amount paid by the Client to the Agent under the Booking Summary. The Agent will not accept any liability for any losses incurred by the Client in connection with the Trip, including but not limited to loss of use, direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs.


11.1 Neither party shall assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of its rights and obligations under this Agency Agreement.


12.1 This Agency Agreement and the Booking Summary constitute the entire agreement and only agreement between the parties and supersedes all previous agreements between the parties regarding the subject matter of this Agency Agreement and Booking Summary and this Agency Agreement specifically excludes any terms agreed between the Client and the Principal under the Trip Agreement.

12.2 Each party acknowledges and agrees that in entering into this Agreement it has not relied on, and shall have no remedy in respect of, any statement, representation, undertaking or warranty, whether oral or in writing, save as is expressly set out in this Agency Agreement and/or the Booking Summary.

12.3 Each party acknowledges and agrees that the only remedy available to it for breach of this Agency Agreement shall be for breach of contract under the terms of this Agency Agreement.

12.4 Nothing in this paragraph shall limit or exclude liability for fraud.


13.1 This Agency Agreement may be executed in any number of counterparts, each of which when executed and delivered shall constitute a duplicate original, but all the counterparts shall together constitute the one agreement.


14.1 For the purpose of the Contracts, this Agency Agreement does not and is not intended to give any rights, or any right to enforce any of its provisions, to any person who is not a party to it. The Principal in the Booking Summary is not party to this Agency Agreement and shall have no rights or remedies under it.


15.1 These Terms of Service and your use of the Site are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.